Top 5 Questions Homeowners Ask About Our Loans

A broken HVAC system or damaged roof is stressful enough for homeowners without the added confusion of figuring out how to pay for it. According to U.S. News & World Report's Homeowner Survey Report, the majority of homeowners rank unexpected repairs for appliances, roofing, HVAC, and electrical systems as a top concern, and 55% say the possibility of those repairs causes them significant stress.

Bankrate reports that only 46% of U.S. adults have enough emergency savings to cover three months of expenses, and even if they do have an emergency fund, they may want to hold onto that money. That's where you come in.

Being prepared to answer common financing questions helps build trust, ease anxiety, and make the conversation about paying for repairs feel a lot less overwhelming. When homeowners feel confident about the process, they're more likely to move forward, and you can get started on the job right away.

Here are the questions our team hears most often.

Question 1: Can I pay off my account early?

Answer: Yes. Homeowners can pay off their account at any time - without penalty.

Question 2: Do you offer any interest-free plans?

FTL has some same-as-cash options available. Contractors would need to add these to their offerings. The good news is that you can always update your options if you aren’t already offering same-as-cash loans. Our team can help you figure out how to build fees into your operating costs if you decide to go that route.

Question 3: Can I change my payment due date?

The first payment is due in 30 days, but we offer a 10-day grace period on all payments. Homeowners can contact us to adjust their due date on future payments.

Question 4: Can I set up autopay so I don’t have to log in each month?

We recommend it! It’s free to set up, and homeowners never have to worry about missing a payment. It’s the easiest way to manage their account.

Question 5: Can I have more than one loan?

Absolutely! If their credit qualifies, they can have as many accounts as they need to complete a single job or multiple projects. If the homeowner has already been approved for one project/loan and more work is needed, they can apply for a second loan to finish the project. They can also have more than one loan for different projects: for example, one loan for HVAC and another one for a roof installation.

Payment Options: Homeowner Loan Questions and Answers

Homeowners have many options to pay for their home improvement projects if they can’t - or don’t want to - pay with cash. Credit cards, home equity lines of credit, or personal loans can all be considered. It’s helpful for contractors to understand the pros and cons of each option, so you can point them in the right direction.

One option worth highlighting is a dedicated home improvement loan. Unlike general personal loans or credit cards, these loans are designed specifically for projects like HVAC replacement and often come with competitive rates and flexible terms. When homeowners know a financing solution is built for exactly what they need, the decision to move forward can feel much less intimidating.

Customer Experience Working with FTL

With FTL Finance, your customers can expect a fast, easy application process, with approvals based on their overall financial situation, not just their credit score. There are no penalties for paying the loan off early, so homeowners can borrow with confidence. Online applications and account management make the experience smooth from start to finish.

We also have dedicated support teams, like our Homeowner Care & Resolution Team pictured below, to answer any questions from homeowners or contractors.

Maye Rivas, our Homeowner Care & Resolution Team Manager, says, “Our team exists to support homeowners through every stage of their financing journey by providing clear communication, practical solutions, and a consistent customer experience. Our bilingual team’s mission is to listen and support every homeowner with care.”

If you are too busy or aren’t comfortable answering financing questions, FTL has your back. We are always happy to answer any questions for you. Think of FTL as an extension of your own team, working alongside you to help your customers move forward with their projects.